Delivery

 

PAYMENT 

 

Orders cannot be shipped if payment has not cleared. If you wish to cancel or change your order then please contact me within 24 hours of placing your order. After this time your order may have been posted.

 

SHIPPING

 

I endeavour to post items within 3 days.*

 

Post charges are set at Checkout. There is a choice between an artwork being sent in a cardboard tube or kept flat in strong cardboard. Artworks larger than 20x16” can only be sent in a tube.

 

Original artworks and Giclée Prints are sent by Tracked Post.

 

*PLEASE NOTE: Some original artworks may be framed and for sale in a gallery. These will be identifiable on the Quick View of each image. These artworks may be purchased in the frames; please ask for details and prices.

The shipping times of these items shall be longer owing to the location. Please contact me before purchase for further details.

 

DELIVERY TIMES

 

UK

 

Delivery should be between 2-7 business days from time of posting but please allow for 10 business days to allow for unexpected delays.

 

INTERNATIONAL

 

Delivery should be between 4-14 business days. However, please allow for unexpected delays in customs. 

 

All customs fees and charges are payable by the customer/recipient, please check your country's fees, rules and restrictions before you buy. 

 

While I shall ensure that all customs charges and conditions have been met, I can not be responsible for customs standards in other countries. If I am concerned by any potential delays or loss before dispatch, I shall communicate clearly with you, the buyer, before shipping.

 

 

LOSS & DAMAGE

Although it very rarely happens; If loss/damage should occur during shipment, I will do everything I can to help locate & resolve the situation. I ask that you report damage within 3 days of receiving your order and kindly provide me with photos so that I may make a claim with my shipper and replace/refund your order for you. If your order is lost I will replace or refund in full.

 

 

RETURNS

 

Damaged / Faulty / Incorrect:

If your order is damaged/ incorrect/ faulty then I ask that you report damage within 3 days of receiving your order and kindly provide me with photos, then upon our agreement return the item to me via standard rate shipping (please obtain a proof of shipping & receipt for your records). I will then replace/refund your order and your return shipping costs.

 

Orders that have been cut/altered/damaged by the customer cannot be accepted for return/refund/exchange. 

 

Personalised & Custom orders:

They are non-returnable and cannot be exchanged (unless faulty).  

 

 

OTHER

 

All art and imagery are the property of Graham McKenzie-Smith and are protected by copyright law. Any reproduction of Graham McKenzie-Smith art, imagery, prints and photos are prohibited.